Loan Servicing Partner and Platform
We provide proactive loan management, expert support, and an easy-to-use platform to support private lenders with the loan servicing operations they can rely on to grow.
Fast & Easy
With our streamlined process, get your loans boarded quickly and smoothly. Our team will be with your every step of the way.
Fully Scalable
Whether you need help with one loan or need help with a hundred, our services are able to expand depending on your needs.
Low Fees
Our low-cost approach and transparent fee structure can help you make the most of your money without sacrificing service.
Your Modern Loan Servicing Platform
Streamline Your Operations with Our Purpose-Built Technology.
- Escape Spreadsheet Hell
- Streamlined Loan Onboarding
- Real-Time Portfolio Dashboard
Proactive Loan Management
Keep Loans Performing with Proactive Support.
- Early Payment Reminders
- Next-Day Delinquency Response
- Real-Time Portfolio Updates
Essential Servicing
Core Servicing that Private Lenders Need
Your Payments & Statements, Handled
We collect your borrower payments by ACH, with reconciled statements to you – and the borrower, if needed – each month. We’ll also handle the payoff and reconveyance for you.
Access Expert Support When You Need It
You will be assigned a dedicated servicing expert who will be on hand to help as needed, whether that’s in a 1-to-1 call, over Slack, or by email.
Independent Loan
Verification
Every loan is independently verified by us against the loan documents to ensure serviced accurately.
Low Fees
Our low-cost approach and transparent fee structure can help you make the most of your money without sacrificing service.
Fast & Easy
With our streamlined process, get your loans boarded quickly and smoothly. Our team will be with your every step of the way.
Fully Scalable
Whether you need help with one loan or need help with a hundred, our services are able to expand depending on your needs.
3 Easy Steps to Achieve Your Goals
Start Onboarding New Loans Within 24 Hours
Introductory Call
Sign up for a discovery call to learn how we can help your operations.
Due Diligence
We will carry out some simple due diligence checks before having you sign our master servicing agreement.
Onboard First Loans
Using our intuitive lender portal onboard your first loans.
Why Lenders Choose Prime Servicing
Choose the Smart Way to Manage Your Loans
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Other Servicers |
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Servicing Software |
Helpful & Intuitive |
Static & Clunky |
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Independent Oversight |
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Borrower Communication |
Proactive |
Reactive |
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Servicer Communication |
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Email Only |
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Simple Pricing |
Email, Phone, Text, Live Chat or Slack |
Complex Add-ons |
HR Costs |
Your Partner in Loan Servicing
Private Lenders
A lender who invests their funds in loans originated through or sold by a broker.
Brokers
A loan originator who utilizes either individual investor funds, or other non-loan originator loans.
Capital Providers
Provides funds to loan originators or purchases loans after closing and holds these loans.
Fund Managers
A lender that is responsible for managing a fund’s investment strategy.
Professional and Trustworthy
At Prime Servicing, we’re more than just a loan servicing provider — we’re a team dedicated to helping borrowers, lenders, and investors navigate the lending journey with confidence and clarity. With years of experience and a commitment to accuracy, compliance, and customer care, we handle every detail behind the scenes so you can focus on what matters most. Whether you’re managing a portfolio or making your first payment, we’re here to deliver trusted support every step of the way.
Trusted by Private Lenders
Our clients say it best. Whether they’re individual borrowers, seasoned investors, or lending partners, the feedback we receive speaks volumes about the care, precision, and professionalism we bring to every interaction. We’re proud to support our clients with responsive service, transparent communication, and reliable results. Here’s what some of them have to say about working with us.
Frequently Asked Questions
Have questions? We’ve gathered the most common ones to help you better understand our loan servicing process and how we support you every step of the way.
Which states can you service loans for?
We are currently able to service loans across the US, with the exception of: California, Oregon, Arizona, Idaho, Nevada, South Dakota and Minnesota. We are working towards securing licensing in these states in the near future.
If you are lending nationwide, or in one of the above states, please let us know and we’ll reach out when we’re ready to service in your region.
What types of loans can you service?
Prime Servicing is purpose-built for private lenders, so we service only commercial or business-purpose debt. Our primary focus is bridge, rehab and construction lending, but we are not restricted only to those asset classes. If you have any questions regarding this, please don’t hesitate to reach out.
How will I receive borrower payments?
We take payments from your borrowers – on your behalf – by ACH on the 1st business day of each month. We the hold the payments for 10 days (in case of returns – e.g., due to insufficient funds) before disbursing funds to you.
On the day we disburse funds, you will receive a monthly, reconciled statement by email. However, you can view the status of any of your payments earlier than that via the platform.
Why should I trust Prime Servicing?
Our founders have each built multi-million dollar lending companies that have created servicing operations “in house”. We are built on the foundation of that expertise, providing the operations you need to grow as a lender.
All payments are handled via USIO, an enterprise-level payments provider, and are held in our trust account until they are disbursed back to you.
Frequently Asked Questions