Prime Servicing

Borrowers

Manage Your Loan with Ease

We partner with private lenders as a third-party loan servicer. If you have a loan being serviced by us, you can learn more in our FAQs, or submit a request (e.g., a payoff).

Submit Request
FAQ's Corner

Frequently Asked Questions

Have questions? We’ve gathered the most common ones to help you better understand our loan servicing process and how we support you every step of the way.

What services does Prime Servicing provide?

As the third-party servicer for your loan, we will:

  • Process monthly interest payments and other fees
  • Issue monthly loan statements (if instructed by your lender)
  • Send you payment reminders
  • Handle delinquency notifications
  • Attempt to contact you by phone and email is your loan becomes delinquent
  • Process payoff requests and statements
  • Manage your loan payoff

Payments are automatically withdrawn via ACH on the first business day of each month. This process begins on the date specified in your loan agreement.

You can email us at info@prime-servicing.com to make late or catch-up payment via debit card.

Email info@prime-servicing.com
with your loan number and requested payoff date or use the form below. We will process your request and provide you with a payoff statement.

We will draft a payoff statement and contact the lender for them to approve it. Once approved, we will email the statement out to you.

Since Prime Servicing is not your lender and does not own your loan, questions about loan terms or extension requests should be directed to your lender directly.

You can reach us through the form below or one of the following options: Email: info@prime-servicing.com
FAQ's Corner

Frequently Asked Questions

Have questions? We’ve gathered the most common ones to help you better understand our loan servicing process and how we support you every step of the way.

Your Trusted Partner

Submit a Request

    Testimonial

    Trusted by Private Lenders

    Our clients say it best. Whether they’re individual borrowers, seasoned investors, or lending partners, the feedback we receive speaks volumes about the care, precision, and professionalism we bring to every interaction. We’re proud to support our clients with responsive service, transparent communication, and reliable results. Here’s what some of them have to say about working with us.

    "The team at Prime Servicing made the loan process seamless from day one. Payments were always processed on time, and I could easily access everything I needed through their portal. Super reliable!"
    Sarah M. Borrower
    "As a private lender, it's crucial that I work with a servicing partner I can trust. These folks handle every detail with precision and communicate clearly—exactly what I need."
    Jason T.Real Estate Investor
    "I’ve worked with other loan servicers in the past, but none compare to the responsiveness and transparency I’ve experienced here. They truly care about both sides of the transaction."
    Monica R.Lender
    "When I had a question about my loan balance, their support team walked me through it quickly and professionally. It’s rare to find this level of service."
    David K.Borrower
    "Our clients expect a smooth lending experience, and partnering with Prime Servicing has helped us deliver just that. They’re efficient, tech-savvy, and always on point."
    Brandon L.Loan Originator
    "From onboarding to ongoing servicing, they’ve exceeded my expectations. I always know what’s happening with my portfolio, and that peace of mind is priceless."
    Emily W.Note Investor